restoration & maintenance of architectural surfaces since 1932

Operations Manager – Cleveland, OH

Cleveland 4/25/2019

Stuart Dean is currently seeking an Operations Manager for our Eastern Great Lakes office. The Operations Manager will be responsible for the efficient and effective delivery of project and maintenance service operations on a day to day basis, including oversight of the scheduling and supervision of a team of field workers and subcontractors who perform wood, stone and metal refinishing and repairs for clients. The individual will be expected to foster the company’s culture and promote and exemplify its Values of Fairness, Accountability, Mutual Respect, Integrity and Loyalty.

Candidate submittals in the form of a cover letter and resume should be sent to:  Joe Hric, General Manager of the Eastern Great Lakes office at:

Principle Responsibilities

  • Charged with the supervision of all operations as well as the effective, efficient and safe delivery of our services to our clients.  Expected to work collaboratively and proactively with the Field workers, Office Administration, Sales Team and General Manager.
  • Leads the coordination of projects among the stakeholders of each project.
  • Responsible for the oversight of daily scheduling of crews on fulfilling both maintenance and project needs of clients.
  • Responsible for safety communications and compliance, company facilities, jobsites, vehicle fleet, equipment, inventory, ordering/disposal of equipment, materials and supplies.
  • Responsible for the operational P&L for the office.
  • Develops operational and budget reports.
  • Responsible for hiring, training, leading, assessing, managing, and motivating operations personnel.
  • Responsible to assist Sales with developing bids and proposals for new maintenance and contract business.
  • Maintain close monitoring and/or supervision and reporting of the daily functions of the operations.
  • Support staff and stakeholders, ensuring productivity and checking the quality of output.
  • Creates plans for good resource utilization, departmental capacity, growth and improvement.
  • Communicates directly with the General Manager, Sales Staff, Technicians, contractors, vendors, and suppliers.
  • Prepares project forecasts, status reports for the General Manager and Sales team and works to ensure plans adhere to contract specifications.


  • Bachelor’s degree preferred
  • 5 years of operations experience & 3 years of supervisory experience
  • Experience within the Building Services industry preferred
  • Experience within a service focused industry required
  • OSHA 10, or higher certification prior to employment or soon thereafter
  • Proven experience of Microsoft Office Suite, mobile devices, cloud-based software & advancing technology
  • Able to multitask over a multi-state geography
  • Ability to work swing shifts
  • Tow motor/lift truck experience a plus
  • Bi-lingual skills in Spanish a plusStuart Dean is an Equal Opportunity Employer